Cancellation & Refund Policy

Effective date: 20 April 2026 Last updated: 20 April 2026

Service model

WebscrapingHQ is a managed web data operations provider. Every engagement is custom-scoped and operates as a recurring monthly retainer. Invoicing happens at the end of each service month, after services for that month have been rendered. We do not take up-front payment, we do not sell credit packs, and we do not operate a self-serve subscription.

This model shapes cancellation and refunds differently from a typical SaaS product.

Cancellation

• You can cancel a recurring engagement at any time by giving reasonable written notice (typically before the start of the next service month). A short email to your named point of contact or to info@webscrapinghq.com is sufficient.
• We will stop the pipeline at the end of the current cycle (or sooner if the scope allows). Services rendered up to the effective cancellation date remain billable.
• Mid-cycle changes. If you pause, reduce scope, or expand scope in the middle of a service month, we will adjust the next month’s scope accordingly. Work already delivered in the current cycle is billed as scoped.

Refunds

Because we invoice at the end of a service month (after work is rendered), there is no payment held on account in advance that could be refunded. Put simply:

• We do not take up-front payment, so there is nothing to refund up-front.
• Invoices are raised only for work that has been delivered. If you disagree with a specific line on an invoice, raise it with us before settling; we will investigate and correct it if we agree.
• In the rare case of a clerical overpayment (e.g. a client paying twice for the same invoice), we will refund the excess promptly using the original payment method.

Invoice dispute process

If you believe an invoice does not match the services delivered:

1. Email info@webscrapinghq.com within 14 days of receiving the invoice.
2. Include the invoice reference and the specific line(s) in dispute, with any supporting context.
3. We will respond with our findings within 5 business days. If we agree, we will issue a corrected invoice. If we disagree, we will share our reasoning and work with you to resolve it.

Engagement suspension

We reserve the right to suspend an active engagement immediately in cases of:

• Non-payment of previously invoiced work after reasonable notice.
• Abusive use of the services.
• A legitimate legal or compliance concern raised during delivery.

During a suspension, no further work is performed and no new billable time accrues for the suspended period.

Scope changes and rescoping

If a client’s needs change (new target sources, new schema, higher volume), we treat this as a rescoping conversation rather than a cancellation. We will confirm the new scope in writing and adjust pricing from the agreed effective date.

Contact

For any questions about cancellation, refunds, or invoice disputes, contact info@webscrapinghq.com. For direct founder contact on larger engagements, harsh@webscrapinghq.com is available.